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Electronic applications of citizens of the Republic of Belarus, foreign citizens and stateless persons located on the territory of the Republic of Belarus, including individual entrepreneurs (hereinafter referred to as citizens), and legal entities, are considered by the Republican Scientific Unitary Enterprise «The Institute of System Researches in Agro-Industrial Complex of the National Academy of Sciences of Belarus» (hereinafter referred to as the Institute) in accordance with the requirements of the Law of the Republic of Belarus from July 18, 2011 «On Appeals of Citizens and Legal Entities».

From January 2, 2023, the submission of electronic applications to state bodies and other state organizations and the receipt of responses (notifications) is carried out through the state unified (integrated) republican information system for recording and processing applications from citizens and legal entities (hereinafter referred to as the system for registering and processing applications).

An electronic appeal is presented in the Belarusian or Russian languages.

An electronic appeal of a citizen must contain:

surname, first name, patronymic (if any) or initials of the citizen;
address of the place of residence (place of stay) of the citizen;
statement of the essence of the appeal.

An electronic appeal of a legal entity must contain:

full name of the legal entity;
location of the legal entity;
statement of the essence of the appeal;
surname, first name, patronymic (if any) or initials of the head or person duly authorized to sign appeals.

Electronic applications submitted by representatives of applicants must be accompanied by documents in electronic form confirming their authority.

The essence of an electronic appeal cannot be expressed through links to Internet resources.

The text of the appeal must be readable.

It is not allowed to use obscene or offensive words or expressions in appeals.

Electronic applications must be considered no later than fifteen days from the date of registration, and applications requiring additional study and verification – no later than one month.

Responses (notifications) to electronic appeals are sent through the system of registration and processing of appeals.

Written responses are given to electronic appeals (written notifications are sent) at the place of residence (place of stay) of a citizen or the location of a legal entity if the applicant in his electronic appeal asks to send a written response.

If incoming electronic applications of similar content from different applicants are of a mass nature (more than ten applications), responses to such applications can be posted on the official website of the Institute on the global computer network Internet without sending responses (notifications) to the applicants, while subsequent written and (or) electronic appeals of similar content are not subject to consideration and responses (notifications) to them are not sent to applicants.

Appeals that can be invalidated:

are not presented in Belarusian or Russian;
do not contain the last name, first name, patronymic (if any) or initials of the citizen, address of the place of residence (place of stay) of the citizen;
do not contain the full name of the legal entity and the address of its location, last name, first name, patronymic (if any) or the initials of the head or the person duly authorized to sign appeals (for legal entities);
do not contain attached documents in electronic form confirming the authority of the representative of the applicant (in the case of filing an application by a representative);
contain unreadable text;
contain obscene or offensive words or expressions;
are subject to consideration in accordance with the legislation on constitutional legal proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation determining the procedure for an administrative process, legislation on administrative procedures, appeals that are appeals from an employee to an employer, or a different procedure is established in accordance with legislative acts filing and consideration of such appeals;
contain issues, the solution of which does not fall within the competence of the Institute;
the deadline for filing a complaint was missed without a viable reason;
the applicant filed a another application, and it does not contain new circumstances that are important for consideration of the previous application;
correspondence with the applicant on the issues set out in the appeal has been terminated;
contain threats to life, health and property, inducement to commit an unlawful act, or the applicant otherwise abuses the right to apply.

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